In case you prefer not to contact us via Live Chat, or for any reason the Live Chat channel is faulty or responds too slowly, you can reach out to us via email (CS@Crickex.co). This is an official support channel used by Crickex Bangladesh to address customer inquiries. You can also ask questions or request assistance with any issues hindering your gaming experience.With the email channel, the processing time will be slightly slower than in Live Chat. Typically, customers who contact us via email often encounter a serious issue that requires careful consideration. For example, if during a deposit process, your bank account has been debited but your Crickex account has not been credited within the specified timeframe, please contact us via Email. In such cases, you need to clearly outline the steps taken, and the timeline, and provide all evidence you have (screenshots of successful transactions with the bank, transaction IDs, etc.). Ensure all information you provide is complete and truthful, as this will expedite the investigation process, and your issue will be resolved more quickly. Our customer care team will rely on the information you provide to investigate the transaction with the third-party bank you transacted with, and then provide a fair answer and resolution guidance via email. Make sure to check your mailbox regularly to not miss any updates from us.